1 Background
1.1 This service agreement (the “Agreement”) governs the services provided by Ambiductor AB as Service Provider. The services include AmbiSolution and all related Additional Services.
1.2 AmbiSolution™ is a service that decodes, visualizes and analyzes data from connected sensors, meters and alarms.
1.3 The service is provided by Ambiductor AB and is sold through Resellers.
Below are useful links:
The portal: https://portal.ambisolution.se
More about the service: https://www.ambisolution.se
2 Definitions
Service provider
(”Ambiductor”) |
Ambiductor AB |
| Customer |
The organization that is given access to data in the Service, generated thanks to its meters, sensors and converters. Other organizations within the same group are not considered Customers. |
| Users |
Natural persons who are employed by Customer and have access to the Service. |
| Party/Parties |
Ambiductor and Customer individually or jointly. |
| Distributor |
Companies who sell the Services on behalf of Ambiductor. |
| Operator |
Organization that provides connectivity. |
| The service |
AmbiSolution™, which is a protected trademark owned by Ambiductor AB. The Service is available under many name variations but is referred to below as AmbiSolution. |
| Customer data |
Data generated by Customer, for example data from sensors owned by Customer |
3 Prices and content
3.1 The price for the Service and Additional Services is announced by the respective Distributor or Ambiductor. The prices are revised annually and announced in time for the extension of the Agreement. Services in addition to the Basic Package are normally charged on an ongoing basis according to the applicable hourly rate, but must be notified to Customer before work begins.
4 Customer's general obligations
4.1 Customer accesses the Service for the purpose for which it was developed and may only use it for lawful purposes.
4.2 It is the Customer's responsibility to ensure that Users handle passwords with the utmost care and that no passwords are shared between Users. Security breaches or shared passwords between Users must be reported immediately to Ambiductor.
4.3 The Customer undertakes to ensure that Users and External Users have a positive impression of the Service and Ambiductor.
4.4 The Customer is responsible for ensuring that data submitted to the Service does not violate applicable legislation, such as GDPR. The Customer is responsible for ensuring that External Users do not violate GDPR when using the Service.
5 Ambiductor's general obligations
5.1 Ambiductor shall ensure that the required security for the Service is in place, including firewalls and regular backups. However, Ambiductor can never guarantee intrusion or unlawful access to the Customer's data.
5.2 Ambiductor shall provide support to the Customer. The support is limited to the Customer. Support cases should be initiated digitally via This email address is being protected from spambots. You need JavaScript enabled to view it. or http://support.ambiductor.se with a clear description of the case, preferably with images, such as screenshots. Support cases, which are to be handled by Ambiductor, are normally initiated within one (1) to three (3) business days depending on the license type. The goal is always to promptly resolve the case.
6 Liability and limitation of liability
6.1 In addition to what is stated in this Agreement, Ambiductor is not responsible for incorrect data due to deficiencies in sensors or infrastructure. Ambiductor is not responsible for errors that occur due to viruses or other attacks on the security of the Customer.
6.2 In the event of any damage caused to the Customer due to the use of the Service, Ambiductor shall be held harmless, which means that no damages are compensated, either direct or indirect, such as loss of income, losses or other consequential damages.
6.3 Customer shall indemnify Ambiductor against all claims of whatever nature that may come from an External Party.
7 Right to Restrict Access to the Service
7.1 Ambiductor has the right to restrict or suspend access to the Service for Customer, provided that this is deemed necessary, for example, to manage risks. Ambiductor may decide to do so in the event of, for example, careless handling of passwords among Users. Ambiductor/Resellers have the right to charge Customer for costs incurred due to, for example, careless security on the part of Customer. Ambiductor shall inform Customer if restrictions on access to the Service need to be applied.
8 Intellectual Property Rights
8.1 The Parties are entitled to use the other party's company name, trademark, other characteristics or other intellectual property rights only in accordance with this Agreement. The Parties do not acquire, by incorporation, use or otherwise, any right to each other's company name, trademark, other characteristics or other intellectual property rights.
9 Customer data and data storage
9.1 Customer owns all data generated by Customer. This applies, for example, to data from sensors owned by Customer. Customer is responsible for requesting in writing that data generated by Customer be removed from Ambiductor's system upon termination of the Service. Ambiductor owns all data generated by Ambiductor. This applies, for example, to processing of data and other metadata. In the event that such data contains personal data, this data will be anonymized.
9.2 Data that Ambiductor may need to save for legal, statistical or warranty reasons will not be removed, despite a written request from Customer. Data generated by Ambiductor may not be handled by External Users after the termination of the Agreement, as the data is Ambiductor's property.
10 Marketing
10.1 Ambiductor has the right, for marketing purposes, to indicate that Customer is using the Service.
10.2 In the event that a Party wishes to publish the Agreement through a press release, written approval shall be obtained from the other Party before publication may take place.
11 Confidentiality
11.1 A Party is aware that a Party may be forced to disclose confidential information due to law, statute, regulation or requirement from a stock exchange or marketplace or authority, whose rules a Party is obliged to follow. In such a case, a Party shall, to the extent permitted, inform the other Party thereof and of the measures planned to be taken in connection therewith.
11.2 The Parties' confidentiality obligations under the Agreement shall apply during the term of the Agreement and three (3) years after the termination of the Agreement.
12 Term of the Agreement
12.1 The Agreement shall enter into force on the date it has been signed by both Parties. The term of the Agreement is eleven (11) months and the remainder of the current month.
12.2 The Agreement that has not been terminated is automatically extended for one (1) year at a time from the 1st of the current month. Termination is made in writing. Before each extension of the Agreement, both Parties have the right to terminate before the date of the extension. The Customer will be notified by invoice approximately: 1 month before the extension.
13. SIM card
13.1 Changes to equipment that increase the amount of data may affect the cost.
13.2 The SIM card may not be used for purposes other than this service. Abuse is punishable.
14 Early termination of the Agreement
14.1 A Party has the right to terminate the Agreement with immediate effect if
- the other party breaches the Agreement,
- the other party is declared bankrupt or becomes insolvent or,
- the other party starts competing activities.
15 Grounds for exemption
15.1 If a Party is prevented from fulfilling its obligations under the Agreement due to circumstances beyond the Party's control, such as an accident, fire, lightning strike, explosion, war, terrorist act, sabotage, riot, flood, severe weather, labor dispute, requisition, seizure, new or amended legislation or government regulations, as well as errors or delays in services from a subcontractor due to circumstances specified herein - this shall constitute grounds for exemption that entail an extension of the time for performance and exemption from penalties.
15.2 A Party invoking grounds for exemption shall notify the other Party thereof in writing without delay. Grounds for exemption shall be deemed to exist as long as the circumstances as described above constitute an obstacle to performance.
16 Amendment of the Agreement
16.1 Any amendments to this Agreement shall be in writing in order to be valid.
17 Transfer of the agreement
17.1 When selling meters, for example through property sales, the selling party is responsible for notifying Ambiductor to change the login and invoiced party via This email address is being protected from spambots. You need JavaScript enabled to view it..
18 Notifications
18.1 Ambiductor provides notifications to the Customer via the email address that the Customer has notified. Notifications of changes to terms and conditions or other notifications shall be deemed to have been received by the Customer no later than three days after the notification was sent to the notified email address.
This is version agreement 25a
